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Database Support for
Internet Explorer Users
If you need to download the latest version of Java Virtual Machine, go to http://java.sun.com/getjava/download.html.
If you are using IE 8.0:
It is imperative that you download Java.
* To enable cookies:
Select "Tools" → "Internet Options" → "Privacy" → "Advanced" → 'check' Override automatic cookie handling → First-party Cookies: "Accept" → Third-party Cookies: "Accept" → "OK" → "OK"
* To delete temporary files, history, cookies, saved passwords, and web form information:
Select "Tools" → "Internet Options" → "General" tab → "Under Browsing history" → "Delete"; check "Delete browsing history on exit" to delete history each time you close a window → "OK"
If you are using IE 6.0 or later:
It is imperative that you download Java.
* To enable cookies:
Select "Tools" → "Internet Options" → "Privacy" → Set cookies to "Low", or "Accept All" → "Apply" → "OK"
* To clear your cache, cookies and history:
Select "Tools" → "Internet Options" → "General" tab → "Delete Cookies" → "Delete Files", also check "Delete all offline content" → "OK" (this will delete your temporary files) →
"Clear History" → Restart your computer
If you are using IE 5.x:
* To enable cookies:
Select "Tools" → "Internet Options" → "Security" tab → "Internet" icon → "Custom Level" button → Scroll to "Cookies" → select "enable" option under the "Allow cookies that are stored on your computer" and the "Allow per-session cookies (not stored)" → Scroll to "Java" → select "enable" under the "Enable Java permissions at low, medium, or high safety" → "OK" (to return to Internet Options) → "OK" (to save and return to IE) → Restart your computer
**You may need to download the latest version of Java Virtual Machine (see above). This will update your browser.
* To clear your cache, cookies and history:
Select "Tools" → "Internet Options" → "General" tab → "Delete Cookies" → "Delete Files", also check "Delete all offline content" → "OK" (this will delete your temporary files) → "Clear History" → Restart your computer
If you are using IE 4.x:
* To enable cookies:
Select "View" → "Internet Options" → "Advanced" tab → "Cookies" → select the "Always accept cookies" option → OK
If you are using IE 4.x for Macintosh:
* To enable cookies:
Select "Preferences" from the Edit menu → Under the "Receiving Files" header, choose "Cookies" → "When Receiving Cookies", choose either "Never ask," "Ask for each site," or "Ask for each cookie" from the drop-down list.
For all browsers:
Are you getting a download window when attempting to enter our online databases from home?
Do you see a pop-up window instead of a log in screen? If so, you may have a download accelerator loaded on your computer. Real Player sometimes installs a download accelerator automatically, or you may have downloaded a separate download accellerator.
If this is a problem for you:
1. Uninstall RealDownload from your computer.
Click the Start menu, choose Programs, then Real, then RealDownload 4, then click on "Uninstall RealDownload". The change will take effect after you restart your computer.
2. To keep RealDownload and override its action:
Hold down the control ("Ctrl") key on your keyboard when you click the link. Your web browser will handle the download as if RealDownload wasn't even there.
BACK to Troubleshooting Tip Sheet
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